Shipping & Returns
Domestic Shipping Policy
Attention: Any correspondence made via email to firstname.lastname@example.org please include the following information: your sales order number, first and last name, and a phone number. Prices are subject to change. All domestic orders are shipped via UPS unless otherwise requested. Shipping times may vary. Please view the UPS Ground map for shipping times.
Payment: If billing and shipping addresses are both within the United States or Canada, we will accept credit cards, money orders, or Paypal. We do not accept COD orders. Orders to be paid by money order are temporarily put in a “canceled” status until the payment is received. For international shipments payment must be made by an internationally approved credit card and verified (which may delay shipping times) or by wire transfer.
Warranty: We offer a 30 day warranty for manufacturers’ defects. Electrical parts are NOT warrantied if installed on the vehicle. To request a warranty claim contact email@example.com.
Back Orders: In the event an item is not in stock, you have the option to save on shipping cost by having the entire order shipped together once all items are available. Or we can ship the items that are in stock immediately and ship back ordered items as soon as they arrive. Splitting up your order will result in additional shipping charges. Please inform sales@Ezatvparts.com of your decision
Taxes: Ezatvparts.com will not charge sales tax for sales outside the state of Florida. International customers are responsible for any customs or import duties levied on the ordered package.
Shipping Times: We are not responsible for lost shipments. For returns, ship package with a tracking number such as with UPS or Postal service with delivery confirmation.
International Shipping Policy
EZ ATV Parts will ship orders to MOST countries world wide. Please keep in mind that some countries outside the United States may not allow certain items into the country. It’s the responsibility of the buyer to check with customs officials to determine if an item can enter their country. All international duties, taxes and shipping charges are the responsibility of the buyer.
We are not responsible for lost shipments. If returning an item, please ship returned item with a tracking number such as with UPS or Postal service with delivery confirmation
Provided all items ordered are in stock, your order should ship within 48 hours of the date and time the order was placed. Orders placed during the weekend or on a holiday should ship within 48 hours of the next business day. How long the order takes to arrive, after shipping, depends on the shipping method selected, as well as the destination. UPS Next Day, 2nd Day, & 3rd Day air shipments are based on the date the order is fulfilled, not the date the order was placed. The ship time for US Postal Service Global Express Mail or Global Priority Mail is approximately 6-15 days after order is packaged depending on destination. All packages are subject to Customs Clearance after shipping from EZATVParts.com.
If your items are lost by USPS, any of their carriers, or your country's Postal Service, or seized by Customs, we will not refund or re-ship the order.
International freight is estimated during the checkout process. Should the actual freight be substantially different from the amount shown on your order confirmation, you will be notified prior to shipment for approval of any additional freight charges that may apply.
For international shipping quotes email us at firstname.lastname@example.org
Please note: All orders refused at delivery for reasons other than EZATVParts.com error will be subject to our restocking fee.
Customs or Import Duties
You may be subject to import duties and taxes, which are applied once the package reaches your country. Additional charges for customs clearance is the buyers responsibility; we have no control over these charges and cannot predict what they will be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering from EZATVParts.com, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Please be advised that your country may add a tariff or duty to the parcel because it contains a commercial invoice. The buyer is responsible for any and all additional destination tariffs.
We offer a 30 day warranty for manufacturers’ defects. Electrical parts are NOT warranty if installed on the vehicle. Warranty claims contact email@example.com .
1. If you received the wrong part, contact firstname.lastname@example.org for a Return Authorization number. The wrong item must be returned with in 30 days for the correct part or a refund. We will ship a replacement as soon as we receive the incorrect item back. If you cannot wait for this, we will charge and ship the new item, then refund the incorrect item as soon as we receive it.
2. If you order a part and decide you don't want it, then you can still return it with in 30 days subject to a 20% restocking fee. You will not receive a refund on any shipping or handling costs. You will receive a refund on the cost of the item(s) returned, less the restocking fee. If you have damaged the item, or it is damaged caused by incorrect packaging, then we will not accept the item.
3. Tools and Electrical Parts (rectifiers, regulators, coils, bulbs, flashers, fuses, controllers, etc.) are non-refundable.
4. Returns must be received within 30 days of the shipment date. A return authorization number must be obtained for each part to be returned.